Fees and Billing

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When will I be billed?

Our billing cycle occurs every other Thursday and only for lessons for which you have received a lesson summary over the previous two weeks. Tutors submit lesson summaries internally after the completion of a tutoring session. Directors review and approve lesson summaries, at which point, the lesson will be processed through billing.

Are there additional charges for test prep?

Before test prep tutoring starts, we mail you test prep materials. Our curriculum fee for these materials (and any additional materials your child will need to prepare for a standardized test) are charged during the billing cycle immediately following shipping. You will also see charges for practice tests included in your invoice.

What if I need to cancel a session?

Please be sure to cancel a session more than 24 hours before the scheduled start time. If you cancel within 24 hours of the session, our policy is to charge the full fee for that tutoring session. If you miss several sessions in a row, your director will reach out to verify that you want to hold the time slot moving forward or adjust your family’s schedule.

Will I receive a receipt for payment?

You will receive TWO billing-related emails—one that includes the invoice link and one to confirm that your payment has been processed. Please note there might be a difference between the invoice amount and the payment processed amount. That difference occurs when a credit is applied to the invoice first and then the balance is processed by credit card. If there is a problem processing your credit card, we will notify you directly.

What are rewards points?

Our rewards program is designed to give back to the families who have entrusted us with the academic success of their children. This program immediately rewards families with a $50 credit on their account when they add a new service, sign up a sibling, or spread the word about Private Prep. There is no limit to the number of credits a family can earn, and credits never expire.

How are credits issued?

Credits will be automatically applied to your next billing invoice; no action is required on your part. Note that applied credits are not explicitly stated on billing invoices; however, if you check your credit card statement, you will notice when a credit is applied because the amount billed to the credit card will be less than the total listed on the invoice.

Who do I contact if there is a problem or if I have a complaint?

Your main point of contact for all Private Prep matters is your director. In addition, our HQ team is working around the clock to support you and your family behind the scenes.

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